Payments and Refunds
What do I get when I pay for a course?
All Investopedia Academy courses are purchased with a one-time fee—no subscriptions, no additional fees. Once you buy the course, you have lifetime access that does not expire.
How do I pay for a course?
We accept all major credit and debit cards.
Do you offer any discounts on your courses?
Yes, we offer adjusted pricing for certain courses for students, individuals in emerging international markets, and active military/military veterans. Email email@example.com. If you’re eligible, we will happily provide you with a discount.
Why was my order cancelled?
If your order was canceled, this means you are in a location where Investopedia Academy is not currently available for sale. While you may see a deduction in your bank account, the charge will remain in pending until it falls off after a few business days. If you do not see the returned amount to your bank account in a week from the attempted purchase, please reach out to firstname.lastname@example.org.
Will you provide a refund if I am not satisfied with the course?
Yes, we are more than happy to provide any customer a refund if they are not satisfied with the material or presentation. The conditions are simple:
- you must make your refund request within 30 days of purchasing and
- you must have completed less than 50% of the course. With both conditions met, we will be happy to process your refund request.
Are there any deadlines or time restrictions for the course?
Our courses are designed for you to take and complete at your own pace. There are no deadlines or time restrictions, and you have the ability to jump around to whichever sections and lessons you want. Your access to the course will not expire.
Can I only access the course at certain times?
Once purchased, the courses can be accessed online, on-demand, at any time of day or night.
Are they live lessons?
Investopedia Academy’s lessons are not live: they’re comprised of pre-recorded video instruction (in addition to downloadable materials and templates). You will have the ability to "rewind" as needed and watch lessons at a time and place that’s most convenient for you.
What sort of learning materials are in Investopedia Academy’s courses?
Investopedia Academy courses offer video lessons presented by selected and qualified professionals in each specific field (e.g., our Become a Day Trader course is taught by a former Wall Street broker with 25+ years of experience). In addition to the video lessons, courses offer interactive and downloadable materials to both aid in your understanding of the course content and use "on the job."
Are courses available offline?
The video lessons can not be downloaded for offline access. You will need a reliable internet connection and the videos will optimize based on the strength of your signal. The resources and extra content can be downloaded and accessed offline.
How long will the courses take?
Each course varies in completion time. Please see specific detail pages for each course to learn more. Again, you may take as long as you want to complete each course and there are no deadlines.
How can I set up a partnership with Investopedia Academy?
If your business, organization, or school is interested in collaborating with the Academy, please contact email@example.com.
What if I experience any technical difficulties with the course or have further questions?
If you are having any issues with anything involving Investopedia Academy, just email firstname.lastname@example.org and we will get back to you within 1-2 business days to address your questions or concerns.
The videos will not play: what can I do?
Please make sure you’re connected to the Internet and logged in to your account. Remove any ad blockers that can interfere with course resources. A work Internet connection may at times block or interfere with the video content. You can email email@example.com and we will get back to you within 1-2 business days to address your questions or concerns.